How your train's face affects Customer Experience - CX and Exterior Design of Train Cars.

Product, Price, and Promotion Transit Marketing and Communications (MarCom) staff are often drawn to Customer Experience (CX) because...

It always seems impossible until it is done. Hot off the press, an excerpt of a Customer Experience chapter I wrote...

Cancellations are a moment of truth for transit agencies and their riders. Suppose you are waiting at a bus stop to pick up your kids at...

In the bustling world of public transportation, where efficiency and reliability are paramount, there exists a quieter yet equally vital...