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Public Transit Customer Experience
AaronW@TransitCX.org
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CX Culture
ID and Remedy Pain Points
Design Great Experiences
Institutionalize CX
CXO Profiles
User Experience (UX) Testing
Any CX program is incomplete without User Experience (UX) Testing of products. Are you preparing for your next order of new buses or...
Does Ridership Matter Any More?
Yes it does! Ridership growth had been the goal of transit for many decades, but even prior to the COVID pandemic transit ridership was...
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